Smokeshow Supplies FAQ

1. Is it safe and convenient to order online?

Yes! Smokeshow Supplies is one of the most respected and reliable online stores in Canada. We take proper precautions to keep the data of our customer’s secure and confidential. We ensure that your order is delivered to you in just 1-3 business days. We provide airtight discreet packaging so your order is not tampered with and arrives fresh.

2. How do I place an order?

Start by browsing the products in each category, then choose what most appeals to you and add it to your cart. The Smokeshow team curates the best products available in Canada. We work with long established growers, producers and experts to ensure our selection is always awesome.

3. What payment methods are accepted?

Once you have placed your order we have made the payment process as simple as possible! You may conveniently pay by e-Transfers. You need to ensure that you go through all the instructions provided in our website when you opt for your payment option.

4. When will my order be shipped?

If your order is received by Interact E-Transfer by our 12 pm PST time, your order gets shipped the same business day. In case we get your order and payment after 12 pm PST, your order will then get shipped in the next business day. The Canadian post offices pick up the packages every day at 4 p.m.

5. Is it safe to order from your website?

We are one of the most reputed and reliable online stores in Canada. We take proper precautions to keep the data of our customer’s secure and confidential. Our packaging is discreet.

6. How will my order be packaged?

Your order is our highest priority and we take every step to ensure it arrives safely. We package orders in a specific way so that it is not tampered with or draws undue attention. We use discreet unlabeled boxes with no branding or logos.

7. Where do you ship to?

We only ship within Canada.

8. How do I keep a track of my order?

When your order completes and ships you will get a tracking number in the order confirmation email. You may use that link for tracking your order. Tracking numbers may take at least 24 hours to work. In case we ship a parcel in the afternoon it might not reach the sorting facility until the following morning and be in their system.

9. What happens if I don’t receive my package?

In case you don’t receive your package two days after the arrival date, you may contact our support at smokeshowsupplies@proton.me

10. Lost or Stolen packages?

We provide you a tracking number for all your orders. If the tracking number indicates the package has been delivered to the correct address we do not replace the package. So, if you happen to write the incorrect address for us and the package does not reflect on our system, then we won’t be able to give you the refund or help in replacing your order. However, if it is an error from our end such as the incorrect address, you can send us an email at smokeshowsupplies@proton.me

11. What if my edibles melt?

There is a chance that chocolates or baked products may melt during shipping (especially in the hotter months of the year). Please order at your own risk.

12. How do I contact customer service with product or service questions?

There are two ways to contact us. Use the Signal messaging app to contact us by phone (672) 999-7655 or email smokeshowsupplies@proton.me